Contents

Privacy Policy

Last updated: October 29, 2025

Our Commitment to Your Privacy

At Linkatel, we're not just an Internet Service Provider – we're your partner in connectivity. We offer a wide range of services including fibre internet, mobile data, web hosting, and digital marketing solutions. Protecting your personal information isn't just a legal requirement; it's a core part of how we do business.

We've crafted this Privacy Policy to be transparent about what information we collect, how we use it, and the serious measures we take to keep your data secure under the Protection of Personal Information (POPI) Act.

By choosing Linkatel services, you're trusting us with your information, and we take that responsibility seriously.

2. Understanding Our Terms

  • 'Linkatel' refers to Linkatel (Pty) Ltd, our employees, and authorised representatives
  • 'Clients' means anyone using Linkatel services, whether paid or free
  • 'Query' covers any contact you make with us – email, chat, phone call, or support ticket
  • 'Website' means https://www.linkatel.co.za and all its subdomains
  • 'Visitor' refers to anyone browsing our website

3. What Information We Collect

(For Our Valued Clients)

We maintain secure records including:

  • Personal details: Names, physical addresses, contact numbers, email addresses  for verification
  • Billing information: Debit order or credit card details (securely processed)
  • Business details: For corporate clients, we collect company registration numbers and VAT information
  • Mobile services: Additional documentation like ID copies and proof of residence may be required
  • Service logs: Connection IP addresses and technical data for security and diagnostics (as legally required)

For Sales Enquiries

We collect only what's necessary to serve you better:

  • Contact information you provide
  • Any details needed to provide accurate quotes
  • We never use enquiry information for marketing without your explicit consent

Website Visitors

We gather anonymous data to improve your experience:

  • Public IP addresses
  • Browser type, operating system, and timezone
  • Important: This data doesn't personally identify you

4. How We Protect Your Data

While no system is 100% secure, we implement military-grade protection:

  • Secure hosting facilities with restricted access and advanced firewalls
  • Regular security audits and system updates
  • Encrypted data transmission across all our services
  • Payment security: We never store your credit card details – these are handled by our secure payment partners

5. How We Use Your Information

Service Delivery & Excellence

Your information helps us:

  • Provide and maintain the services you've chosen
  • Deliver important service updates and enhancements
  • Offer personalised support and troubleshooting
  • Send service-related notifications (you can adjust preferences anytime)

Continuous Improvement

We use aggregated, anonymous data to:

  • Enhance our services and user experience
  • Monitor system security and prevent threats
  • Develop new features our clients actually want

6. Who We Share Information With

We only share your data when essential:

  • Technology partners needed to deliver your services
  • Installation technicians and courier services
  • Payment processors for billing purposes
  • Legal requirements where mandated by law

We Never:

  • Sell your personal information to third parties
  • Share data for unrelated marketing purposes
  • Disclose information without legal basis

7. Your Data, Your Control

Communication Preferences

  • Choose what notifications you receive
  • Opt-out of non-essential communications
  • Control how we contact you

8. Data Retention Periods

We keep your information only as long as necessary:

  • Active services: Retained while you're our client
  • Service termination: Essential records kept as legally required
  • Client correspondence: Maintained during service period

9. Policy Updates

We'll notify you of significant changes to this policy through:

10. Contact Our Privacy Team

Building connections, protecting privacy – that's the Linkatel promise.